Work with Import and Export Departments to resolve customers\' problems, improve operations and provide exceptional customer service.
Communicate with customers who have escalated issues to determine the beneficial resolution and ensure timely follow-up to verify that complaints have been addressed and satisfied.
Maintained a seamless record of documents, logs of surrender Bill of ladings.
Assisting with managing daily operational activities, including vessels report
Email Queries of External & Internal Customers(Import/Export).
Internal Queries from CMA CGM origin offices/FLO colleagues, for example, Shipment transshipment details/follow-ups/Export tariff, payment disputes, detention, etc.
External Queries from customers e.g. Services, schedules with customer-specific arrival/sailing, special cargo weight/commodity queries, AMS related queries, EDI/cargo cutoff, BL related queries/clauses, equipment’s availability, off dock info, vessel characteristics like flag/IMO, destination free time, etc.,
Assisting customers to help with their choirs through CRM software based on SAP.
Preparing and maintaining operations documents and reports of Auction containers.

Recognize, develop and maintain relations with potential clients Expand and maintain existing client relationships.
Negotiate with client for well-organized services deliverance at profitable fees.
Ensure services are priced appropriately for client growth opportunities.

Manage sales operations by preparing an annual budget, scheduling expenditures, initiating corrective actions, identifying current and future customer requirements.
Ensure availability of merchandising material and services by approving contracts & maintaining inventories at shelf levels.
Support store staff by coaching, counseling, and disciplining employees for enhanced performance levels